Terms and Conditions

Thank you for choosing to book The Unfound Door Hotel. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Arrival
Your room will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the hotel.                                 

Departure
Please be ready to leave the room by 11am on the day of departure, unless otherwise arranged.

Cancellation and Insurance
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cancel your holiday (which must be put in writing) and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. Non- receipt of any outstanding balance of your holiday when due will be regarded as a cancellation.

If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it.

Please note that your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost.

Acceptance of Children

We welcome children of all ages. Children 5 and under can stay for free.

Smoking
The hotel is strictly non-smoking throughout.

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is needed).

Pets
Pets are allowed on request. Charges may apply.